01 Quick answers
Most questions are covered here — you may not need to wait for a reply.
Where are my tickets?
Delivered electronically, often closer to the event date. Check your account and email (including spam).
Delivery & timing →Refunds & Buyer Guarantee
If an event is cancelled and not rescheduled, or we can't deliver valid tickets, you're covered.
Refund policy →Event moved or cancelled
Postponed: your tickets stay valid for the new date. Cancelled: see your refund options.
Event changes →My orders & account
View your orders, track ticket status and manage your details from your account.
Go to My Tickets →02 Popular questions
A few of the things fans ask us most often.
When will I receive my tickets?
Boxoffix delivers tickets electronically. Because many listings are sourced to fulfil your order, ticket details such as barcodes or transfer links are usually made available closer to the event date rather than at the moment of purchase. Your order status will show as "preparing" until they're ready, and we'll notify you when they are. See Ticket Delivery & Timing.
My event was postponed — are my tickets still valid?
Yes. If an event is postponed or rescheduled, your tickets are normally valid for the new date and no action is needed. If the event is cancelled and not rescheduled, you're entitled to a refund under our Buyer Guarantee. See Event Changes.
How do refunds work?
All sales are generally final, but our Buyer Guarantee means you're refunded if we accept your order but can't deliver valid tickets, or if the event is cancelled and not rescheduled. Refunds go back to your original payment method. Full details are in Refunds & Our Buyer Guarantee.
I was charged but didn't get a confirmation.
First, check your email (including spam) and your account order history for an order number. If you completed checkout but see no confirmation after a few minutes, send us a message with the email you used and we'll locate your order.
Can I change or cancel my order?
Because tickets are often sourced specifically to fulfil your order, orders generally can't be changed or cancelled once placed. If you think there's an error, contact us as soon as possible and we'll do our best to help. See Cancellations & Order Changes.
Are my payment details safe?
Yes. Card payments are processed by our payment provider, Stripe, under its own security standards. Boxoffix does not store full card numbers on its servers. Read more in our Privacy Policy.