You must be at least 18 years old (or the age of majority where you live, if higher) and able to enter a legally binding contract to use the Service or buy Tickets. If you use the Service on behalf of a company or other entity, you represent that you are authorised to bind it. By using Boxoffix you represent that the information you give us is accurate and that you will use the Service only for lawful, personal, non-commercial purposes unless we agree otherwise in writing. We may refuse service, close accounts, cancel orders or remove content at our reasonable discretion, including where we suspect fraud, resale for profit, or a breach of these Terms.
To buy Tickets you must create a Boxoffix account and be signed in. When you register you must provide complete and accurate details — including your full name, email address and, where requested, phone number and a valid payment method — and keep them up to date. You are responsible for keeping your login details confidential and for all activity under your account, which is personal to you and not transferable. Tell us promptly if you believe your account has been accessed without your permission. We may suspend accounts with incomplete, inaccurate or suspicious information. You may close your account at any time; some information may be retained as described in our Privacy Policy or as required by law.
Boxoffix is a ticket marketplace operated by Boxoffix Ticketing Co. For many listings we operate on a source-on-demand basis: when you place an order, you are asking us to obtain the Tickets you selected on your behalf and deliver them to you before the event. This means:
We are not the venue, promoter, artist or primary box office, and we do not control event scheduling, line-ups, seating maps or entry policies. Any pricing, availability or event guidance on the Service is informational only and provided without warranty as to accuracy.
Adding Tickets to your cart does not reserve them. When you complete checkout you make an offer to buy the selected Tickets at the price shown, including all fees and taxes, and you enter a binding commitment to purchase. Your order is accepted only when we send you an order confirmation containing an order number. We may decline or cancel an order (with a full refund of amounts charged) if, for example, the Tickets are no longer available, there was an obvious pricing or listing error, we suspect fraud or resale, or we are unable to source the Tickets. A confirmation is not a promise that a specific seat number will be delivered unless expressly stated.
Ticket prices are set per event and may be higher or lower than any face value printed on a Ticket. At checkout we add a service fee and, where applicable, delivery charges and taxes; the full total you pay is shown before you confirm. Fees may vary by event type, ticket type, delivery method and location, and we may change our fees at any time (changes will not affect an order already confirmed). Unless stated otherwise, prices are shown in US dollars, and applicable sales, use or similar taxes are included in or added to your total as required by law. Fees are earned when your order is accepted and are non-refundable except as required by law or as expressly stated in these Terms (for example, where we cancel an order or an event is cancelled and not rescheduled).
You authorise Boxoffix and our payment processors to charge your chosen payment method for the full order total, which is due immediately. You confirm you are authorised to use that payment method and that the details you provide are accurate; your obligation to pay is satisfied only when we receive payment in full. Card payments are handled by our third-party payment provider under its own terms and security standards, and we do not store full card numbers on our own servers. If a payment is declined, reversed, or subject to a chargeback without a valid reason, we may cancel the related Tickets, recover amounts owed (including by charging another payment method on file or using a collection agency), and suspend your account. You are responsible for reasonable costs we incur in recovering amounts you owe.
Unless stated otherwise, Tickets are delivered electronically to the email address and/or account associated with your order. Because of how our source-on-demand model works, ticket details (such as seat information, barcodes or transfer links) are usually provided closer to the event date, not immediately at purchase. After you order, your confirmation and order status will show your Tickets as "preparing" until they are ready, at which point we will make them available and notify you. Keep your contact details current and check your account and email (including spam folders) as the event approaches. Delivery methods and timing can vary by event and by the original source of the Tickets. If you provide an incorrect delivery address or contact detail, we may charge reasonable additional costs to redeliver.
Events are run by third parties and their dates, times, venues, line-ups and policies can change. If an event is postponed or rescheduled, your Tickets are normally valid for the new date and no refund is due unless we say otherwise or as required by law. If an event is cancelled and not rescheduled, you are entitled to a refund as described in Section 9. We are not responsible for partial performances or for venue, line-up or time changes, and we are not responsible for your incidental costs (such as travel, accommodation or time off) relating to any event change. Certain jurisdictions provide additional statutory refund rights, which we honour where they apply to you.
We want you to buy with confidence. Subject to these Terms, our Buyer Guarantee means that if:
then you are entitled to a refund of the amount you paid for the affected Tickets, including the service fee for those Tickets, to your original payment method within a reasonable time. Except as set out here or as required by law, all sales are final — Tickets are not refundable or exchangeable simply because of a change of mind, a mistake in your selection, or your inability to attend. [TO CONFIRM — final refund/guarantee terms, including any handling of postponed events, credits vs. refunds, and partial refunds, to be approved by Boxoffix before launch.]
Because Tickets are often sourced specifically to fulfil your order, orders generally cannot be cancelled, changed or transferred by you once placed. If you believe there is an error with your order, contact us as soon as possible and we will try to help, but we are not obliged to cancel or change a validly placed order except as required by law.
Boxoffix may be available in more than one country, and events may take place outside the country from which you access the Service. You are responsible for complying with all laws applicable to your purchase, including any local rules of the country where an event is held. Where we show prices in a currency other than the currency of the event or your card, any conversion shown is for information only and provided without warranty; the amount actually charged, and any currency conversion or cross-border fees applied by your bank or card issuer, are determined by them. Event and delivery information may differ by country because legal requirements vary. Where we offer translated content, translations are provided for convenience and their accuracy is not guaranteed.
By creating an account or placing an order, you consent to receive communications from us electronically — including order confirmations, delivery and status updates, service messages and legal notices — by email, by messages within the Service, or by other means using the contact details you provide. These electronic communications satisfy any legal requirement that a communication be in writing. We may also send you marketing messages where permitted; you can opt out of marketing at any time without affecting service-related messages. If you contact our support team, we may monitor or record the interaction for quality, training and security purposes where the law allows.
When using Boxoffix you agree not to: use the Service for unlawful purposes or to buy Tickets for commercial resale; use bots, scrapers, spiders or other automated means to browse, buy or place unreasonable load on the Service; circumvent quantity limits, security measures, robots rules or access restrictions; provide false, misleading or defamatory information; use another person's payment method or identity without authority; behave abusively toward our staff or other users; breach venue, promoter or third-party rules; use our trademarks or copy, reproduce, reverse-engineer, modify, distribute or commercialise any part of the Service without our written permission; or otherwise misuse the Service or negatively impact our marketplace. To protect buyers, we may screen orders for signs of fraud using automated systems, which can result in the automatic cancellation of orders and the temporary or permanent suspension of accounts. If your order is cancelled or your account suspended in error, contact us and we may reinstate it at our discretion.
Admission is subject to the terms of the venue, promoter and event organiser, including age limits, security screening, prohibited items and conduct rules. A Ticket may be revoked, and entry refused, for breach of those rules or for unlawful behaviour, without any liability on our part once valid Tickets have been delivered to you. You are responsible for checking event-specific requirements before you attend.
The Service — including the Boxoffix name, logo, design, text, graphics, and software — is owned by Boxoffix or its licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-transferable, revocable licence to use the Service to browse and buy Tickets for your own use. You may not copy, modify, distribute, sell, publicly display or create derivative works from any part of the Service except as expressly allowed by these Terms or applicable law. Event names, artist names and other marks belong to their respective owners and are used for identification only.
If we make a Boxoffix mobile application available and you use it, these Terms also govern that use. We grant you a limited, personal, non-transferable licence to use the app on a device you own or control, subject to the rules of the relevant app store. You must not reverse-engineer, modify or create derivative works from the app, or remove any proprietary notices. Where an app is distributed through a third-party store (such as Apple's App Store or Google Play), that store is not responsible for the app, and you must also comply with the store's own terms. App functionality may differ from the website, and you are responsible for any carrier data charges.
Event information, images, maps and links may be supplied by third parties and may contain inaccuracies. Links to third-party sites (for example, mapping, payment or venue pages) are provided for convenience, and we are not responsible for their content, products, practices or availability. Your dealings with third parties are solely between you and them.
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Boxoffix disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement, and does not warrant that the Service will be uninterrupted, error-free or secure, or that event information is complete or accurate. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you and you may have additional statutory rights.
To the fullest extent permitted by law, Boxoffix and its officers, employees, agents and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising out of or relating to your use of the Service or any event. Our total liability for any claim relating to an order will not exceed the total amount you paid to Boxoffix for that order. You agree to indemnify and hold Boxoffix harmless from claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Service. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
These Terms apply from the moment you first use the Service or create an account and continue until terminated. You may terminate at any time by closing your account or asking us to close it. We may suspend or terminate your access, or close your account, at any time — including immediately for a breach of these Terms, suspected fraud or unlawful use, or on reasonable notice for other reasons. Termination does not affect rights or obligations that arose before it, and any provisions that by their nature should survive (including fees owed, Sections 15, 18, 19, 21, 22 and 25) will survive.
Please read this section carefully — it affects your legal rights. Except where prohibited by law, you and Boxoffix agree that any dispute arising out of or relating to these Terms or the Service will first be addressed through good-faith informal discussion, and if not resolved within 30 days, will be resolved by binding individual arbitration, not in court, and not as part of a class or representative action. You and Boxoffix each waive the right to a jury trial and to participate in a class action, and may seek relief only on an individual basis. You may opt out of this arbitration agreement by sending written notice to the contact address in Section 26 within 30 days of first accepting these Terms; opting out will not affect the rest of these Terms. Either party may still bring an individual claim in small-claims court where eligible. [TO CONFIRM — arbitration provider and rules, seat/venue of arbitration, and the 30-day opt-out address, to be finalised with legal counsel before launch.]
These Terms and any dispute relating to them are governed by the laws of [TO CONFIRM — U.S. state], without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 21. Where arbitration does not apply, the state and federal courts located in that jurisdiction will have exclusive jurisdiction, subject to any mandatory consumer protections available where you live.
We may modify, suspend or discontinue any part of the Service at any time, with or without notice, for any reason. We perform routine maintenance and, while we try to minimise disruption, the Service may be temporarily unavailable during maintenance or because of outages. We are not liable for any unavailability of the Service, and we do not provide compensation for events you were unable to browse or purchase during an outage, except as required by law.
We collect and use your personal information (such as your name, email, phone and order details) to operate the Service, process and deliver your orders, provide support, prevent fraud and comply with law. We share information with service providers (such as payment processors and the sources that fulfil your Tickets) only as needed to deliver your order, and we do not sell your personal information. For full details, see our Privacy Policy. By using the Service you consent to the processing described there and in these Terms.
These Terms, together with our Privacy Policy and any other posted policies, are the entire agreement between you and Boxoffix regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the rest remains in effect and the unenforceable part will be limited or removed to the minimum extent necessary. Our failure to enforce a provision is not a waiver of it. You may not assign or transfer these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets. We are not liable for any failure or delay caused by events beyond our reasonable control (such as acts of God, strikes, outages, or government action). Headings are for convenience only.
We may update these Terms from time to time. If we make material changes we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated Terms. We may give you notices by email or by posting on the Service. You can reach us at support@boxoffix.com for questions about these Terms, your order, or to send an arbitration opt-out notice. [TO CONFIRM — legal entity, registered address and support email above to be verified by Boxoffix.]